Returns
Changed your mind? No problem.
We want you to love what you ordered. If it's not right, you can return unworn items within 14 days of delivery.
Return conditions
- Items must be unworn, unwashed and undamaged.
- Footwear must be returned in its original box (the box is part of the product — please don't tape or label it directly).
- All original tags and the KingsLuxe authentication card must be included.
How to start a return
- Email kingsluxeofficial@gmail.com with your order number.
- We'll send you a return authorisation and instructions.
- Post the item back to our Leicester store using a tracked service.
Refunds
Once your return is received and inspected, refunds are issued to your original payment method within 5 working days. You'll get an email confirmation when it's processed.
Exclusions
For hygiene reasons, underwear, socks and earrings are non-returnable unless faulty. Pre-owned items graded “B” are sold as described and are final sale unless they arrive not as described.